How can you ensure ticket escalation in Zendesk?

Setting up triggers based on the priority levels of tickets is an effective way to ensure ticket escalation in Zendesk. Triggers are automated rules that help manage ticket workflows; they allow for specific actions to be taken when certain conditions are met. By establishing triggers that are contingent on the priority levels of tickets, it is possible to automatically escalate tickets that require urgent attention — for instance, by notifying the appropriate team members or reassigning the tickets to more skilled agents.

Manually prioritizing each ticket, while it can lead to some level of escalation, is not as efficient or effective as using automated triggers. Similarly, regularly reviewing open tickets provides oversight but lacks the automation necessary to streamline the escalation process. Assigning high-priority tickets to more experienced agents can be a part of the escalation but does not encompass the broader capabilities of trigger automation that include notifications and actions beyond mere assignment. Thus, utilizing triggers aligns with the best practices for ensuring efficient and timely ticket escalation.