What is burnout characterized by?

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Prepare for the Zendesk CS Professional Certificate Test. Utilize flashcards and multiple choice questions, each with helpful hints and explanations. Get ready to ace your exam!

Burnout is characterized primarily by emotional and mental exhaustion. This state results from prolonged stress, often found in work environments where demands exceed one’s capacity to respond effectively. The intense fatigue observed in burnout can lead to a sense of hopelessness and feelings of being overwhelmed, which significantly impacts an individual's effectiveness and overall wellbeing.

In addition to exhaustion, burnout can manifest through feelings of cynicism or detachment from work, which can further diminish an employee's performance and satisfaction. Understanding this aspect of burnout is crucial, as it helps employers and individuals recognize the symptoms and implement strategies for prevention and recovery. The other options describe states that are typically the opposite of what individuals experiencing burnout would feel—such as increased motivation, enhanced productivity, and positive attitudes.

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