What is one key role of admins in Zendesk?

One key role of admins in Zendesk is to manage account settings, user permissions, and overall configurations of the platform. This includes setting up workflows, customizing the support environment, and ensuring that users have appropriate access based on their roles within the organization.

By managing these configurations, admins enable the support team to work efficiently and maintain a streamlined process for handling customer inquiries. They also play a critical role in implementing new features and ensuring compliance with organizational policies. This foundational work allows customer support personnel to focus on resolving issues and providing excellent service, rather than being bogged down by administrative tasks.

Other options describe important functions that could be part of a support team's responsibilities, but they do not encapsulate the primary, strategic role of an admin within the Zendesk system. For instance, while training users and resolving tickets are crucial for customer support, they fall outside the core administrative duties that are essential for the overall functioning and setup of the Zendesk environment.