What technique is important for managing customer interactions?

Pacing is an essential technique for managing customer interactions effectively. It refers to the ability to adapt your communication style and speed to match that of the customer. By pacing yourself with the customer, you create a more comfortable and engaging atmosphere, making it easier for them to express their needs and concerns. When a customer feels that their communication style is understood and matched, it builds rapport and trust, enhancing the overall customer experience. This approach allows you to respond more appropriately to their emotions and ensures that the conversation remains fluid and productive.

While other options may provide some level of interaction with customers, pacing stands out as a foundational element for successful communication, improving customer satisfaction and fostering a positive relationship.