Which of the following can contribute to burnout?

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Prepare for the Zendesk CS Professional Certificate Test. Utilize flashcards and multiple choice questions, each with helpful hints and explanations. Get ready to ace your exam!

Burnout is a psychological state that can result from prolonged stress and dissatisfaction in the workplace. A feeling that one’s work doesn't matter is a significant contributor to burnout because it can lead to a sense of futility and disengagement. When employees perceive that their efforts do not have a meaningful impact, it diminishes their motivation and engagement. This lack of purpose can cause feelings of helplessness and contribute to an overall decline in mental well-being.

In contrast, the other options—such as the satisfaction of accomplishing goals, regular positive feedback from management, and frequent opportunities for advancement—tend to foster a positive work environment. They can enhance motivation and job satisfaction, acting as buffers against burnout. When employees feel that their work matters and they receive encouragement and recognition, they are more likely to remain engaged and energized in their roles.

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