Which of the following is NOT a recommended technique for restoring customer confidence during a tough conversation?

The choice indicating "Let’s just move on and pretend this didn’t happen" is not a recommended technique for restoring customer confidence during a tough conversation because it dismisses the customer's concerns and the issue at hand. Effective customer service emphasizes the importance of acknowledging problems and taking them seriously. Simply moving on without addressing the issue can lead to further frustration and dissatisfaction for the customer, as it implies that their feelings and experiences are not valid or worthy of attention.

In contrast, the other options focus on understanding, empathy, and a commitment to resolution, all of which are vital in rebuilding trust and confidence with the customer. Expressing a desire to understand the issue, conveying a shared sense of concern, and demonstrating eagerness to resolve the problem are all techniques that show customers they are valued and their concerns are noteworthy. These approaches can significantly enhance the customer's experience and help restore their confidence in the service being provided.