Which step is NOT part of accepting ownership of a problem?

Accepting ownership of a problem involves various steps that demonstrate empathy, commitment to resolving the issue, and maintaining communication with the customer. Acknowledging the problem and the customer's feelings shows that you understand their situation and are taking it seriously. Refocusing on finding a solution indicates a proactive approach to resolving the issue at hand. Following up with the customer ensures that the solution provided was satisfactory and reinforces the connection built during the interaction.

Offering to refund the customer's money immediately may not necessarily be a step tied directly to accepting ownership. While providing compensation might be appropriate in some situations, it doesn't address the ownership aspect of genuinely recognizing the customer's issue and working towards a resolution. Accepting ownership is more about the behavior and approach towards problem-solving rather than offering immediate financial compensation.